FAQ
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Therapy
Emotional healing is essential to physical wellness. We match clients with licensed therapists who use evidence-based modalities to support self-discovery, emotional regulation, and deeper connection with yourself, your people, and your environment.
Nutrition
We approach nutrition as a cornerstone of mental health. Our licensed nutrition therapists help identify imbalances, support brain and gut health, and create individualized plans that align with your biology, lifestyle, and goals.
Psychiatry
Our medication providers take the time to listen, educate, and co-create treatment plans that may include medication, nutrition, and movement. We’re here to help you find clarity, balance, and sustainable change without the rushed appointments or generic solutions.
Exercise
Movement that is personalized and challenges us individually is medicine for the mind and body. Our exercise specialists design personalized fitness and mobility plans that support mental health, hormone balance, and long-term resilience. Whether your focus is building strength, improving energy, or managing stress, we help you get moving with intention.
FAQs
Insurance rates vary by your carrier and plan; you’ll need to contact your insurance to determine your out-of-pocket cost.
The codes we bill depend on multiple factors including the service and appointment type.
Your copay, coinsurance, or self pay rate are due at the time of service.
A payment method must be stored on file, and the copay is collected before each appointment.
If you do not have a card on file and/or the billing team is unable to collect your copay ahead of your appointment, then your copay will be collected by the front desk concierge when you check in for your appointment online.
Please present 15 minutes ahead of your appointment to make sure you are checked in on time and ready to go for your session.
Use the Modyfi Patient App to message your provider via our HIPAA compliant Google email servers.
You will receive multiple appointment reminders with your Telehealth link.
On and after December 8th, 2025 you will access the Front Desk to check in for appointments.
Please present 15 minutes ahead of your appointment to make sure you are checked in on time and ready to go for your session.
No. Currently, Modyfi does not accept Medicare or Medicaid, cannot accept secondary insurance if primary is Medicare, and cannot accept self-pay for Medicare or Medicaid. Please keep checking back as this may change at some point in 2026.
No, even if you have a legal residence (“domicile”) and have established care in the state where your provider is licensed, you must be physically in the state where your provider is licensed while conducting the Telehealth session.
All vendors and systems used are HIPAA-compliant, Business Associate Agreements (BAAs) are in place with all providers and vendors, all stored documents are encrypted, and all staff and providers are required to use a high quality VPN.
Yes, medication providers can order labs as needed. They are also able to coordinate with you, other providers, and the lab to avoid duplication of lab orders.
Standard blood panels to functional lab testing, genetic testing, and other specialty labs (e.g. Genova, Mosaic) are available.
Modyfi medical and nutrition providers are able to review your historical labs with you, even if they were not ordered by a Modyfi provider.
Yes. After scheduling, you’ll get a confirmation and a link to complete intake forms from Tebra 3–7 days before the appointment.
Typically, the first visit is 60 minutes, and follow-up visits are between 30 and 60 minutes, depending on your preference, treatment plan, and medical necessity.
The first visit is 60 minutes, and subsequent visits are typically 60 minutes, though some therapists offer 30-minute follow-ups for those with the need for shorter sessions.
Use Google Chrome as your web or mobile browser (NOT ChatGPT Atlas). You will need a stable Internet connection with minimal upload/download of ≥ 1 MB/s. Higher speeds are recommended for best video/audio performance.
All major credit cards, debit cards, HSA/FSA, and CareCredit are accepted.
No cash or checks.
This is required so you do not need to wait long to check into your appointment. This payment method is used to cover your copay, co-insurance, account balances, and no-show fees.
Cancellation/reschedule within 24h or no-shows incur a fee:
- $100 for 60-minute therapy, 30-minute psychiatry/nutrition
- $150 for 60-minute psychiatry/nutrition
If a patient is >10 minutes late for a 30-minute or >20 minutes for a 60-minute appt, it’s considered a no-show.
Arriving >5 minutes late or ending >5 minutes early may incur a $30 fee.
If questions, email billing@modyfihealth.com.
Yes, but parent(s) or legal guardian(s) must be present depending on state legal age. Some decisions (like med changes) may require parental consent or presence before implementation.
Yes, with patient consent via signing a release of information.
Licensed mental health therapists, psychiatric nurse practitioners, functional nutritionists, and exercise therapists.
Yes. All you need is the web browser Google Chrome, a camera, microphone, and stable Internet connection.
New patients can complete the Get Started Form, then the staff will reach out to schedule.
Current patients can use the Modyfi Patient App to book follow up appointments.
