Dear Modyfi Community,

Over the past year, many of you have shared honest feedback about our patient systems including confusion with billing, glitches, difficulty navigating the portal. We’ve been listening and discussing the best path forward for everyone. After careful consideration, we have decided that we’re transitioning to Tebra on June 9th - A new patient portal which offers multiple improved features.

We acknowledge and empathize that change fatigue is real. So let us start with this:
Our commitment to you is not changing.

This move is about making your experience smoother and simpler for the long term, from scheduling and messaging to billing and follow-up. You’ll have access to an easy-to-use patient portal, clear and timely invoices, and faster ways to connect with your care team.

What’s Staying the Same:

• Our phone number, email addresses, and customer support

• Your current providers, care plan, and access to the services you depend on

• Your documents, including your ID, will be automatically transferred

What’s Getting Better:

• Improved Patient portal workflows including provider, clinic, and billing messaging and file sharing

• Fewer logins and a more robust platform including ease of access to your health records

• Significantly better billing experience with improved transparency and a breakdown of charges

In the weeks to come before the June 9th launch you will receive a step-by-step guide to get started, regular reminders so nothing gets missed, and one-on-one support from our team if you have any trouble.

We’re making this change because we want your care to feel as seamless and supportive as possible, clinically and logistically, now and long into the future.

Thank you for accepting us, putting your trust in us, and being the most important part of your treatment team.

With gratitude,

Patrick Brown
Founder & Medical Director
Modyfi Health